Angela Connor review of her book 18 Rules of Community Engagement http://blog.freshnetworks.com/2009/07/wise-words-from-community-expert-angela-connor/
Gartner's 2009 Hype Cycle Special Report Evaluates Maturity of 1,650 Technologies http://www.gartner.com/it/page.jsp?id=1124212 and see ReadWriteWeb analysis of the report http://www.readwriteweb.com/archives/gartner_hype_cycle_2009.php
Cluetrain Manifesto http://www.cluetrain.com/
Social Media in the Inc. 500: the First Longitudinal Study, University of Massachusetts, http://www.umassd.edu/cmr/studiesresearch/blogstudy5.cfm
How the Old, Young and Everyone in Between Uses Social Networks and graph http://www.emarketer.com/Article.aspx?R=1007202
The Conversation Prism, Brian Solis and Jesse Thomas, http://theconversationprism.com, http://www.flickr.com/photos/briansolis/2735401175/sizes/l/
Taco Bell and KFC: Not so YUM-my? http://www.flickr.com/photos/briansolis/2735401175/sizes/l/
Domino's Disaster http://ktlntlr.wordpress.com/2009/04/30/dominos-disaster/
Comcast, Twitter and the Chicken (trust me, I have a point), Mike Arrington of Techcrunch, http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/
The man who got BT's attention http://www.youtube.com/watch?v=2O3_NNlUqNE
@Comcastcares - Frank Ellason http://www.twitter.com/Comcastcares, http://www.businessweek.com/managing/content/jan2009/ca20090113_373506.htm
Telstra Responds Faster to Blog Complaints Than to Phone Complaints http://www.perceptric.com/blog/_archives/2009/7/20/4261046.html
Kryptonite bicycle lock story http://www.stephanspencer.com/blogging/aftermath-of-the-kryptonite-blogstorm
New study finds correlation between social media and financial success http://www.readwriteweb.com/archives/new_study_finds_correlation_between_social_media_and_financial_success.php
Dell $3m from Twitter Outlet http://www.informationweek.com/news/hardware/desktop/showArticle.jhtml?articleID=217801030
Island Caretaker: Best Job in the World http://www.islandreefjob.com.au/
picture: "Archery Leaders' Course 2009", Ferguson Jones, Creative Commons, http://www.flickr.com/photos/primeradiant/3320802528/
"Please sir, I want some more"- Oliver Twist http://en.wikipedia.org/wiki/File:Dickens_oliver_twist.gif